Refund Policy

Thank you for shopping at MORENTHIA. We strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The item is unused and in the same condition that you received it.
• The item is in its original packaging.
• You have the receipt or proof of purchase from MORENTHIA.

Non-Refundable Items

The following items cannot be refunded:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

Refund Process

To initiate a refund, please contact our customer support team at [email protected]. Our team will guide you through the process and provide further instructions.

Refunds (if applicable)

Once your return is received and inspected, our team will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

Late or Missing Refunds

If you haven’t received a refund yet, we first recommend checking your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

For more details or questions regarding our refund policy, please reach out to our customer service team. Thank you for choosing MORENTHIA.